2009年8月25日 星期二

【消費觀點】再論SIGG的雙酚A事件

昨天我們在部落格上,公開討論一則早被許多外文媒體吵得沸沸揚揚的重要消費新聞,也就是世界知名的鋁鎂合金水壺SIGG,在數日前該公司總裁以親筆信方式,首度公開證實該公司在2008年8月前所生產的水壺,確實使用雙酚A(BPA)作為水壺內襯塗料的成份之一。

在一天過後,該公司台灣代理商的公關"大偉先生"到本站留言指正,為求謹慎與負責,我們特別再次查核相關原文資料,發現該總裁的這封公開信,已被SIGG官網正式移除。我們決定以原來引述的資料來源,以及總裁親筆信的關鍵內容予以回應,然而十分遺憾的是,大偉先生以強烈的指責與批評(甚至是威嚇),以及不肯真實面對問題的態度,實在讓我們見識到這家廠商面對消費者回應的強勢與傲慢!

其實SIGG這個事件,始末十分簡單,就是該公司總裁公開證實了2008年8月前所生產的水壺,確實有使用BPA成分的內襯塗料。至於為何該總裁會發表此公開信,而後又在官網被移除,我們不得而知相關內幕,但該公司之前對外公開證實2008年8月前所生產的水壺含有BPA成分的事實,也是作為SIGG消費者有權利知道的真相。

至於大偉先生所說,該公司總裁在公開信中提到,他們家水壺含不含有BPA,都是一樣安全,且經過諸多安全測試,所以是不溶出BPA的,這部分我們絕對予以尊重。但作為一個綠色消費者,我們關切的恐怕不只是BPA的安全問題,更是一個負責任的廠商,面對消費者所應該展現的誠信態度!!!

雖然SIGG官網移除了原先發表的CEO公開信,我們還是藉由Google快取存檔了這封信





寫了一大堆,重點只有這一句:
SIGG bottles manufactured prior to August 2008 have the former water-based epoxy liner which contains trace amounts of BPA.
SIGG在2008年8月之前生產的水壺使用含有雙酚A(BPA)的塗料。

A Letter From Our CEO August 2009

Dear SIGG Customer,

(STAMFORD CT) – Within the scientific community, the safety of the packaging ingredient bisphenol A (BPA) remains the subject of considerable debate and controversy as evidenced by the FDA meetings on the topic this month. For decades, BPA has been the industry standard for protective coatings – approved by food and health regulators around the world. One year ago, Andrew von Eschenbach, the Commissioner of the FDA, announced that, “The science we have reviewed does not justify recommending that anyone discontinue using products containing BPA.” At that time, SIGG Switzerland, the world leader in premium reusable bottles, had already made the transition into bottles that are BPA free.

Within the reusable bottle water category, polycarbonate plastic bottles (#7) came under scrutiny in early 2008 because they were found to leach BPA. As a result, many consumers turned to metal bottles (aluminum and stainless steel) because these bottles had no issues with BPA migration. Prior to its transition, SIGG utilized a water-based epoxy liner which contained a trace amount of BPA. The bottles were thoroughly and regularly tested in both the USA and Switzerland and all tests revealed absolutely no migration or leaching of BPA or any other substance from the protective inner liner. These tests have been public information on the SIGG website for several years and remain there today.

Despite the fact that these bottles were manufactured well within strict international regulations and posed no health risk, my team and I initiated a project in June 2006 to develop a new liner which would be both BPA free and produced in a more environmentally friendly manner. We recognized early that there were questions surrounding BPA and we wanted to be sure that we had a bottle liner that you, our customers, could have absolute confidence in.

After two years of comprehensive testing and development and a one million dollar investment in new equipment for our Swiss factory, SIGG began producing bottles with our new, next generation “EcoCare” liner in August 2008. Providing the same quality and protection afforded by the previous liner, this new powder-based, co-polyester coating has been thoroughly tested and is certified to be 100% free of BPA, phthalates, BADGE, BFDGE, and NOGE. It is also environmentally friendly as its application generates virtually no waste and utilizes no organic solvents or VOCs. Our new bottle liner is not only a technological advance; it’s a major step forward in SIGG’s journey towards sustainability.

To be clear, all SIGG bottles made since August 2008 contain our new BPA free EcoCare liner. SIGG bottles manufactured prior to August 2008 have the former water-based epoxy liner which contains trace amounts of BPA. These bottles have been thoroughly tested and showed 0% leaching of BPA. It is easy to determine which liner you have, as they are of 2 distinctly different colors. Visit www.MySIGG.com/liner to see photos comparing the two.

The primary reason that I am writing this letter today is because I believe that the BPA conversation has changed dramatically in the last 12 months. Last year, the primary concern was that of BPA leaching from bottles. Since that time the dialogue has evolved such that now some people are concerned about the mere presence of BPA and some states are considering legislation.

I am proud to say that SIGG took action quickly back in 2006 to begin the development of a high performance bottle liner that is BPA free. In addition, we have developed this special section on our website that we will be updating regularly where you can find independent laboratory testing on SIGG and other bottle brands as well as an update on the BPA situation as it continues to develop. We want our current and potential customers to have the facts.

SIGG is a Swiss company that has earned a reputation for quality over the last 100 years. Our success has been a result of ensuring that SIGG customers are always and completely satisfied with our products and our service. If you have further questions or comments please feel free to email me directly at:

Sincerely,

Steve

Steve Wasik
CEO, SIGG Switzerland


後記:SIGG官網的BPA公開信將原有網頁移除數天後又恢復了。

SIGG的BPA事件回顧:


加拿大sigg水壺有害 http://www.ntdtv.com/xtr/b5/2009/09/04/a341521.html

SIGG時尚"環保"水壺,證實含有雙酚A(BPA)成分

SIGG的BPA事件後續發展:
SIGG總裁公開道歉,並宣布含有BPA水壺的交換計畫

SIGG總裁再度道歉,Patagonia正式宣告終止與SIGG的合作

14 則留言:

匿名 提到...

這本來就是可受公評之事,大偉先生說你的文章有惡意誹謗之嫌,不夠公正客觀;但很顯然的,大偉先生的回應也同樣有掩飾事實之嫌,也同樣不客觀。消費者要的只是知的權利,問題很簡單,就是2008/8之前SIGG的鋁鎂合金水壺到底是否有含BPA?這問題是沒有任何模糊空間的,有就有,沒有就沒有。

路人 提到...

SIGG官方網站還找的到這篇文章,並沒有移除!http://www.sigg.com/news-media/press-releases/press-releases-detail/ceo-letters-about-our-liners

匿名 提到...

真理是越辯越明,為何不見大偉先生再出來“說明”一下?

匿名 提到...

??可是後面有一段文字…您並沒有說出來啊!
These bottles have been thoroughly tested and showed 0% leaching of BPA

測試出來BPA是0%的。…所以您的結論…好像有一點斷章取義喔。雖然有微量BPA的成份,但是是檢測出是不會釋放出的BPA的。

我開始真的有被嚇到!…不會釋放出就好了啦!所以還是安全的!

匿名 提到...

作者在上一篇文章都已經講得很清楚有關不溶出BPA的問題 但不溶出不等於0ppm
而且重點是SIGG廠商誠信的問題

想必樓上的留言一定是"大偉"的"分身"或"粉絲" 我是建議先看清楚文章的前後全文以及相關討論留言後 再來寫

想不到SIGG也有網路"小白"喔

建議版主是否約制一下?

匿名 提到...

給大偉先生
要有LP一點啦! 東西賣那麼貴,還含有雙酚A 外國都回收負責,國內為何不需要

匿名 提到...

有微量BPA.我們可不願意用家人健康.跟它賭.對人體有無影響.台灣代理商應該回收.以示負責

匿名 提到...

給大家一個網頁,美國FDA說BPA是安全的,不需要更換BPA free 用品,這怎回事???
http://baby products.about.com
請告知到底有毒梅毒?

匿名 提到...

我家也有三支, 版主別怕, 是我們消費者要告他吧, 枉顧消費者健康還大言不慚的, 看了就令人討厭. 大家來告他吧.

小米媽 提到...

今天是9/16日
上禮拜我剛去新xAx館買了特價的SIGG水壺
專櫃小姐還跟我說過季的才有打折
而且我還帶著我1歲多的女兒去
(因為她亂拿水壺才被注意上)
結果還跟我說這給小朋友當水壺很好用
我看她吸嘴的地方很方便
而且小姐還跟我推薦另一款直說今天才有打折
的大水壺(單顏色的)
用了一次覺得很不錯拿到公司跟同事說還不錯用雖然以水壺的價格來說蠻貴的但特價總有賺到的感覺
才被同事知會有這件事
今天拿了發票準備去跟專櫃理論
這是不是分明是知道然後低價想出清
總覺得心裡逐漸冒出小火

匿名 提到...

>美國FDA說BPA是安全的,
>不需要更換BPA free 用品,這怎回事???

雙酚A已經是行政院環保署公告的毒性化學物質

http://share1.epa.gov.tw/enews/Newsdetail.asp?InputTime=0980730121432

所以您說安不安全呢?

匿名 提到...

我那天去換
結果專櫃小姐拿了SGS的檢驗報告
跟說我沒毒不能換
我就跟她說這不是有沒有毒的問題
是信任度問題,而且我們是上禮拜才買的,兩天前才電話詢問說能換, 結果態度很差一直說不給換, 就看到台子上就有一整張紙都是要換的資料, 我覺得既然代理商已經開始換了就不應該又不給換, 甚至如果他們覺得這樣虧到(有一些真的用了很久的瓶子)那就應該全面撤掉舊的不再販賣, 然後宣佈舊瓶子可以多少錢的價差舊瓶換新瓶, 這樣裡子面子都有了, 還能吸引一些顧客回籠,因為她還有一些週邊2的套子或是帶子, 或是如果舊瓶子的蓋子老化了就能建議更換等等. 這樣搞的大家都烏煙瘴氣的, 就算換了瓶子還會再回去跟她買嘛? 我以前是沒用過SIGG的瓶子, 是在歐洲的專櫃有看過, 但這次用了之後覺得一些設計還算不錯,但這樣的處理方式真的不是好的危機處理模式, 既然已經知道國外已經有問題了,不應該抱著矯性的感覺,台灣人很愛上網的@_@, 應該正面的回應, 打著舊瓶換新瓶折價的方式, 也能讓一些人知道SIGG負責的用新的製程研發了新的瓶子, 唉~~
總之我以要求跟樓管談的冒火感覺, 他就很不客氣的跟我說那妳就換, 整個心情很差, 請問一下會買SIGG的應該多少有一定的經濟基礎, 往後SIGG都不要賺這些人的錢了嘛?

匿名 提到...

感謝ECO御宅綠生活情報提供我們應知道的資訊 謝謝你們的熱心與正義 永遠支持你們

Ecogoodies 提到...

感謝大家溫暖的支持