Download the following shipping documents and box up your bottles with the former liner.
1) USA Shipping Label - please place this on the outside of the box:
Download the USA Shipping Label Here.
2) USA Return Form - please fill this out completely and place it inside the box.
Download the Return Form.
Please note that you will need to pay to ship your bottles inbound to SIGG for replacement as this is a voluntary program - not a recall. SIGG is not offering refunds. This exchange offer is available through October 31, 2009.
After your bottles are received at our warehouse, you will be contacted directly with regard to your replacements. SIGG changes its bottle designs every year, so exact replacements are not always possible.
If you live in Canada and would like a replacement for your bottles with the former liner, please download the following shipping documents:
1) CANADA Shipping Label - please place this on the outside of the box:
Download the Shipping Label for CANADA Here.
2) CANADA Return Form - please fill this out completely and place it inside the box.
Download the Return Form for CANADA Here.
A Letter From Our CEO September 1, 2009
Dear SIGG Customer,
(STAMFORD CT) – Last month, I wrote a letter to try and provide you with as much factual and historical information as I could in regards to the evolution of the SIGG bottle liner. I also suggested that people could email me if they had any questions and comments.
After reading and responding to hundreds of emails and viewing nearly as many blog & Twitter posts, I realize that my first letter may have missed the mark. What I should have said simply and loudly to all of our loyal SIGG fans is: I am sorry that we did not make our communications on the original SIGG liner more clear from the very beginning.
I have learned much over the past 2 weeks. I learned that many of you purchased SIGG bottles - not just because they were free from leaching and safe - but because you believed that SIGGs contained no BPA. I learned that, although SIGG never marketed the former liner as “BPA Free” we should have done a better job of both clearly communicating about our liner as well as policing others who may have misunderstood the SIGG message.
For over 100 years, SIGG has earned a reputation for quality products and service – and we do not take that for granted. From the day we made our announcement last month, we made a commitment consistent with SIGG values that we would offer anyone who is concerned about BPA an opportunity to swap their old SIGGs for new SIGGs with the new EcoCare liner. Today, I am announcing that this voluntary Exchange Program will be in place until October 31, 2009 to ensure that our customers have ample time to send their former liner bottles back to us should they choose to do so.
Once again, I truly apologize for the lack of clarity in our previous communications. All of us at SIGG hope that we will have an opportunity to regain your confidence and trust.
CEO, SIGG Switzerland