【消費情報】SIGG總裁公開道歉，並宣布含有BPA水壺的交換計畫

在八月底SIGG總裁 Steve Wasik發表公開信，坦承2008年8月之前生產的水壺使用含有雙酚A(BPA)作為內襯塗料成份之後，引起了全球眾多消費者的恐慌，在一連串排山倒海的批判與壓力之後，SIGG總裁終於在數日前(9月1日)，再次以公開信方式，對全球消費者鄭重道歉，並宣布了該公司提出的含有BPA水壺的交換計畫。

在台灣，從我們看到國外的媒體報導，到我們接連二天在部落格討論這則令人震驚的新聞，除了少數看過我們部落格的人知道這個訊息之外，並沒有任何主流媒體跟進報導，甚至台灣的代理商也都沒有盡到充分告知消費者重大資訊的義務。

左邊米黃色的內襯是SIGG2008年8月之後生產不含BPA成分的水壺；右邊銅色的內襯則是2008年8月之前生產有使用BPA成分的水壺。

目前這個含有BPA水壺的交換計畫，只有在美國與加拿大適用，讓這兩個地區有買到SIGG含有BPA成分水壺的消費者，可以"自費"寄回SIGG，交換不含BPA成分的新水壺。

以下是SIGG交換計畫的摘要：

Download the following shipping documents and box up your bottles with the former liner.

1) USA Shipping Label - please place this on the outside of the box:

Download the USA Shipping Label Here.

2) USA Return Form - please fill this out completely and place it inside the box.

Download the Return Form.

Please note that you will need to pay to ship your bottles inbound to SIGG for replacement as this is a voluntary program - not a recall. SIGG is not offering refunds. This exchange offer is available through October 31, 2009.

After your bottles are received at our warehouse, you will be contacted directly with regard to your replacements. SIGG changes its bottle designs every year, so exact replacements are not always possible.

If you live in Canada and would like a replacement for your bottles with the former liner, please download the following shipping documents:

1) CANADA Shipping Label - please place this on the outside of the box:

Download the Shipping Label for CANADA Here.

2) CANADA Return Form - please fill this out completely and place it inside the box.

Download the Return Form for CANADA Here.

看來美國與加拿大消費者，已經用集體抗議的力量讓SIGG招架不住，慢慢釋出負責任的誠意了。雖然這是消費者必須自掏腰包的付費(郵寄費用)交換，但至少這些消費者為自己爭取到了起碼該有的權益，那就是他們要自己與家人的SIGG水壺，能夠如當初購買時業者所宣稱的，不能含有一絲一毫的雙酚A(BPA)。

目前在台灣，多數SIGG的消費者並不知道他們購買的安全水壺，有可能是2008年8月之前生產的含有BPA水壺，這也難怪廠商可以有恃無恐地威嚇討論該訊息的部落客，而不願意誠懇面對事實與問題。台灣的消費者如果不以消費行動與意識，捍衛自己該有的權益，恐怕永遠只能當次等的消費者，更別提交換水壺計畫有可能發生在台灣了！

以下把SIGG總裁道歉信全文轉載：

A Letter From Our CEO September 1, 2009

Dear SIGG Customer,

(STAMFORD CT) – Last month, I wrote a letter to try and provide you with as much factual and historical information as I could in regards to the evolution of the SIGG bottle liner. I also suggested that people could email me if they had any questions and comments.

After reading and responding to hundreds of emails and viewing nearly as many blog & Twitter posts, I realize that my first letter may have missed the mark. What I should have said simply and loudly to all of our loyal SIGG fans is: I am sorry that we did not make our communications on the original SIGG liner more clear from the very beginning.

I have learned much over the past 2 weeks. I learned that many of you purchased SIGG bottles - not just because they were free from leaching and safe - but because you believed that SIGGs contained no BPA. I learned that, although SIGG never marketed the former liner as “BPA Free” we should have done a better job of both clearly communicating about our liner as well as policing others who may have misunderstood the SIGG message.

For over 100 years, SIGG has earned a reputation for quality products and service – and we do not take that for granted. From the day we made our announcement last month, we made a commitment consistent with SIGG values that we would offer anyone who is concerned about BPA an opportunity to swap their old SIGGs for new SIGGs with the new EcoCare liner. Today, I am announcing that this voluntary Exchange Program will be in place until October 31, 2009 to ensure that our customers have ample time to send their former liner bottles back to us should they choose to do so.

Once again, I truly apologize for the lack of clarity in our previous communications. All of us at SIGG hope that we will have an opportunity to regain your confidence and trust.

Sincerely,

Steve Wasik
CEO, SIGG Switzerland

資料來源：SIGG總裁道歉信、含BPA水壺的交換計畫

SIGG水壺含BPA事件回顧：


加拿大sigg水壺有害 http://www.ntdtv.com/xtr/b5/2009/09/04/a341521.html

SIGG時尚"環保"水壺，證實含有雙酚A(BPA)成分
再論SIGG的雙酚A事件

後續發展：
SIGG總裁再度道歉，Patagonia正式宣告終止與SIGG的合作